Last updated: September 10, 2026

This page explains how warranty and defect support works for purchases from PROLAWN POWER EQUIPMENT LLC. Warranty coverage is product-specific; there is no blanket storewide three-year warranty.

Coverage varies by product

A product may include a manufacturer’s warranty, a separate written ProLawn Power store warranty, both, or neither. The product page and the written terms supplied with the item control. If a product page does not state a ProLawn Power warranty, do not assume that a separate store warranty applies.

Manufacturer warranties

Manufacturer warranties are issued and administered by the manufacturer under that company’s eligibility rules, exclusions, and claim process. Coverage may depend on the product, serial number, seller, country, and sales channel. ProLawn Power does not promise or expand a manufacturer’s warranty.

When manufacturer coverage applies, we can provide your ProLawn Power order receipt and reasonable assistance locating the manufacturer’s claim process. The manufacturer decides whether its warranty covers a claim and what remedy is available.

Products received damaged, defective, incomplete, or incorrect

If a product arrives damaged, defective, incomplete, or incorrect, contact us within 30 calendar days after confirmed delivery. Keep the product, packaging, shipping label, accessories, and manuals, and send photographs or a short video when requested. Approved claims are handled under our Returns and Refunds Policy.

For an approved claim within the return window, we may provide replacement parts, an exchange, a replacement, or a refund. ProLawn Power provides a prepaid return label when a return is required and does not charge a restocking fee for a confirmed damaged, defective, incomplete, or incorrect item.

Claims after the 30-day return window

Contact us with your order number, product model, serial number when applicable, and a description of the problem. We will confirm whether the product page or manufacturer documentation identifies warranty coverage and explain the available next step. Any store warranty applies only when it was stated in writing for that product before purchase.

Exclusions

Unless applicable law or written product-specific terms provide otherwise, warranty support does not cover normal wear, consumables, cosmetic wear that does not affect function, misuse, abuse, accidents, improper installation or maintenance, unauthorized modification or repair, removed serial labels, or use contrary to the manufacturer’s instructions.

How to request support

  1. Email support@prolawnpower.com with your order number, product name/model, and a description of the issue.
  2. Include clear photographs or a short video when relevant.
  3. Wait for written return or claim instructions. Do not mail a product to the business address without authorization.

Company contact

PROLAWN POWER EQUIPMENT LLC
EIN: 88-3912859
4431 HOMEWOOD LN
LAKELAND, FL 33811
United States
Email: support@prolawnpower.com
Phone: +1 (386) 296-5546

Customer support: Monday–Friday, 9:00 AM–6:00 PM Central Time.